Shipping Policy

We work with Shiprocket and its network of reputed courier partners to deliver your order safely and on time. This Shipping Policy explains our processing times, delivery estimates, charges and tracking process. Daaraa is operated by Trybinc Network, The Landmark Building, First Floor, Beside Lift, Visakhapatnam, Andhra Pradesh - 530003, India.

1. Order Processing

Orders are picked, quality-checked and packed at our facility before dispatch.

  • Orders are normally processed and handed over to the courier within 1 to 3 working days of confirmation.
  • Working days exclude Sundays and public holidays.
  • Orders placed during a sale, festival or high-demand period may take slightly longer to process.
  • You will receive a confirmation as soon as your order has been dispatched.

2. Delivery Partner & Coverage

Shipments are delivered through Shiprocket and other reputed courier services, depending on the destination pincode. We currently ship across India.

  • Serviceability is confirmed by pincode at checkout.
  • If your pincode is not serviceable, we will contact you to arrange an alternative or issue a full refund.
  • We do not ship to international addresses at present.

3. Delivery Timelines

Estimated delivery times from the date of dispatch are:

  • Metro cities — 2 to 5 working days
  • Other cities and towns — 4 to 8 working days
  • Remote and rural locations — 7 to 10 working days

These timelines are estimates provided by our courier partners and are not guaranteed. Delivery may be delayed by weather, natural events, strikes, regional restrictions, festive volumes or other circumstances beyond our control.

4. Shipping Charges

Shipping charges, where applicable, are calculated at checkout and shown before you pay, based on the delivery pincode, order value and parcel weight.

  • Free shipping may be offered on orders above a stated value, as announced on the website.
  • Cash on Delivery orders may carry an additional handling fee, which is displayed at checkout.
  • No hidden charges are added after payment.

5. Order Tracking

Once your order is dispatched, we share the courier name and tracking number by email and SMS. You can track your shipment using the tracking link provided, through the Order Tracking page on our website, or from the My Account section if you placed the order while logged in. Tracking information may take up to 24 hours to become active after dispatch.

6. Delivery Attempts & Failed Deliveries

Our courier partner will normally make up to three delivery attempts.

  • Please ensure the delivery address and phone number provided are complete and reachable.
  • If the parcel cannot be delivered after repeated attempts, it is returned to us.
  • For undelivered prepaid orders, we refund the amount after deducting actual two-way shipping costs.
  • Repeated refusal of Cash on Delivery orders may result in COD being disabled for the account.

7. Checking Your Parcel on Delivery

We request you to inspect the parcel at the time of delivery. If the packaging is torn, tampered with, wet or appears to have been opened, please refuse the delivery and inform us immediately on +91 90326 59996. If you notice a problem after opening the parcel, report it within 48 hours of delivery with photographs of the product, the packaging and the shipping label.

8. Address Changes

If you need to change the delivery address, contact us as soon as possible. We can usually update the address before dispatch. Once the shipment has been handed over to the courier, address changes may not be possible and the order may need to be returned and re-shipped.

9. Multiple Shipments

Where an order contains items stocked at different locations, it may be shipped in more than one parcel. Each parcel is tracked separately and no additional shipping charge is applied for split shipments.

10. Contact Us

If you have any questions about this policy, please contact us:

  • Legal entity: Trybinc Network
  • Brand / website: Daaraa (https://daaraa.in)
  • Registered address: The Landmark Building, First Floor, Beside Lift, Visakhapatnam, Andhra Pradesh – 530003, India
  • Phone: +91 90326 59996
  • Email: support@daaraa.in
  • Support hours: Monday to Saturday, 10:00 AM to 6:00 PM IST