FAQ
SHOPPING INFORMATION
Delivery charges for orders from the Online Shop?
Shipping charges are calculated at checkout based on your delivery pincode, order value and parcel weight, and are always shown before you pay. Free shipping may be offered on orders above a stated value, as announced on the website. Cash on Delivery orders may carry a small additional handling fee, which is also displayed at checkout. No hidden charges are added after payment.
How long will delivery take?
Orders are picked, quality-checked and packed within 1 to 3 working days of confirmation. Working days exclude Sundays and public holidays. From the date of dispatch, estimated delivery times are: metro cities 2 to 5 working days, other cities and towns 4 to 8 working days, and remote or rural locations 7 to 10 working days. These are estimates provided by our courier partners and are not guaranteed. Delivery may take longer during festive periods or due to weather and other circumstances beyond our control. We currently ship across India only.
What exactly happens after ordering?
You receive an order confirmation straight away. Your items are then picked, quality-checked and packed at our unit in Visakhapatnam, usually within 1 to 3 working days. Once the parcel is handed over to Shiprocket or another of our courier partners, we send you the courier name and tracking number by email and SMS. You can then follow the shipment from the Order Tracking page, or from My Account if you placed the order while logged in.
Do I receive an invoice for my order?
Yes. An invoice is included with your parcel and also serves as your proof of purchase. Please keep it safe, as it is required if you later wish to raise a return, replacement or exchange.
PAYMENT INFORMATION
When is the payment taken from my account?
You can pay online by UPI, credit or debit card, net banking or a supported wallet, in which case the amount is taken at the time you place the order. Cash on Delivery is also available wherever your pincode is serviceable. Nothing is charged upfront and you pay the delivery agent when the parcel reaches you, so please keep the exact amount ready.
What is wishlist?
The wishlist lets you save pieces you like without adding them to your cart. Tap the heart icon on any product to save it, then view everything you have saved from the Wishlist page. It is a handy way to keep track of items you are still considering, or pieces you are waiting to be restocked.
What should I do if I receive a damaged or wrong product?
Please check your parcel at the time of delivery. If the packaging is torn, tampered with, wet or appears to have been opened, refuse the delivery and inform us immediately on +91 90326 59996. If you notice a problem after opening the parcel, report it within 48 hours of delivery with photographs of the product, the packaging and the shipping label. Where the fault is ours — a damaged, defective, incorrect or missing item — we bear the entire shipping cost and arrange a replacement or a full refund at no cost to you.
Can I change or cancel my order?
You may cancel any order before it is dispatched. Call us on +91 90326 59996 or email support@daaraa.in with your order number, and we will refund the amount in full. Once an order has been handed over to the courier it can no longer be cancelled. You may instead refuse the delivery, or raise an exchange within 7 days of receiving it. If you need to change the delivery address, please contact us as soon as possible — we can usually update it before dispatch.
What is "package tracking" in my orders?
Once your order is dispatched, we share the courier name and tracking number with you by email and SMS. You can track the parcel using that link, from the Order Tracking page on our website, or from the My Account section if you placed the order while logged in. Tracking information can take up to 24 hours to become active after dispatch.
Can I return or exchange an item?
Our pieces are made in small runs, so the first thing we try is to get you the right size rather than take the garment back. Raise the request within 7 days of delivery and your first exchange is free — we arrange the pickup and send the replacement. If the size you want has sold out, we issue the full amount you paid as store credit to your Daaraa account, valid for 12 months. You will find it under My Account → Store Credit. If the item arrived damaged, defective or is not what you ordered, the choice is yours — a replacement, store credit, or a refund to your original payment method.