Exchange & Refund Policy

At Daaraa every piece is made in a small run, and most of what goes wrong with an online clothing order is fit rather than fault. So this policy is built around exchange first: we would rather get you the right size than take the garment back. Where an exchange is not possible we issue store credit, and where the fault is ours we refund you in full. Daaraa is operated by Trybinc Network, The Landmark Building, First Floor, Beside Lift, Visakhapatnam, Andhra Pradesh - 530003, India. Nothing in this policy limits your rights under the Consumer Protection Act, 2019.

1. Order Cancellation

You may cancel an order before it is dispatched from our warehouse.

  • To cancel, contact us on +91 90326 59996 or email support@daaraa.in with your order number.
  • Cancellations requested before dispatch are accepted and refunded in full, to the method you paid with.
  • Once an order has been handed over to the courier it cannot be cancelled; you may instead refuse delivery or raise an exchange after delivery.
  • We may cancel an order ourselves if the item is out of stock, the address is not serviceable, or the payment could not be verified — in such cases a full refund is issued.

2. Exchanges — Our First Resolution

If the size or the colour is not right, we will exchange it. One exchange per order is free.

  • Raise the request within 7 days of delivery.
  • An exchange depends on the replacement being in stock. Our pieces are made in small runs, so sizes do sell out — we will tell you within 2 working days whether yours is available.
  • We arrange the reverse pickup and send the replacement. You pay nothing for either leg of your first exchange.
  • If the replacement costs more, you pay only the difference. If it costs less, the difference is added to your store credit.
  • A second exchange on the same order is possible, but the courier charge is then payable by you.
  • If the size you want is not available, see Store Credit below.

3. Store Credit

When an exchange is not possible — the size is sold out, or you would simply prefer something else later — we issue store credit to your Daaraa account instead.

  • The credit is the full amount you paid for the item, including GST, and including the delivery charge where the return was our fault.
  • It appears under My Account → Store Credit, usually within 2 working days of the returned item passing our quality check.
  • Valid for 12 months from the date it is issued.
  • There is no minimum order value. You can spend it across several orders, and if an order comes to more than your balance you simply pay the difference at checkout.
  • Store credit can only be issued by Daaraa. It cannot be bought or loaded, transferred to another account, or withdrawn as cash.

4. Refunds to Your Original Payment Method

We return the money the way you paid in these cases:

  • The item arrived damaged or defective, or is not what you ordered.
  • We cancelled the order ourselves — out of stock, pincode not serviceable, or payment not verified.
  • You cancelled before dispatch.

In those cases the choice is yours: a replacement, store credit, or a refund. Prepaid orders are refunded to the original card, UPI ID, wallet or bank account. Cash on Delivery orders are refunded by bank transfer to the account details you provide. Refunds are completed within 7 to 12 working days of approval; the date the amount reflects depends on your bank or card issuer. If an approved refund has not reached you after 12 working days, contact us with your order number and we will follow it up with the payment gateway on your behalf.

For a change of mind, where the garment is exactly as described, the resolution is an exchange or store credit rather than a refund to your card.

5. Eligibility and Condition of the Item

For any exchange or return to be accepted:

  • The request must be raised within 7 days of delivery.
  • The item must be unused, unwashed and free of stains, odour, perfume or damage.
  • All original tags, labels, packaging and accessories must be intact.
  • The invoice or proof of purchase must be provided.
  • For a damaged, defective or wrong item, photographs of the product and the packaging must be shared when the request is raised.

If a returned item fails our quality check — for example it has been worn, washed, altered, or is missing tags or accessories — it is sent back to you and no credit or refund is issued. We will always show you photographs of the reason before sending it back.

6. Non-Returnable Items

For hygiene, safety and quality reasons, the following cannot be returned or exchanged:

  • Innerwear, lingerie, socks and other intimate apparel
  • Items marked “Final Sale”, “Clearance” or “Non-Returnable” on the product page
  • Customised, altered or made-to-order products
  • Gift cards and vouchers
  • Items returned without original tags or packaging, or showing signs of use, washing or damage caused after delivery

7. How to Raise an Exchange or Return

  • Step 1 — Contact us on +91 90326 59996 or email support@daaraa.in within 7 days of delivery, with your order number and the size or colour you would like instead.
  • Step 2 — Share clear photographs if the item is damaged, defective or incorrect.
  • Step 3 — Our team confirms approval, usually within 2 working days, and tells you whether your replacement is in stock.
  • Step 4 — A reverse pickup is arranged through Shiprocket where your pincode is serviceable. If it is not, you may self-ship to our address and we will reimburse reasonable courier charges against a receipt.
  • Step 5 — The item is quality-checked on receipt, after which the replacement is dispatched, or the store credit or refund is processed.

8. Shipping Charges

Where the fault is ours — a damaged, defective, incorrect or missing item — we bear the entire shipping cost both ways and refund any delivery charge you paid.

Your first exchange on an order is free. For a second exchange, or a return raised for any other reason, the original delivery charge is not refundable and a reverse pickup fee may be deducted from the store credit issued.

9. Damaged, Defective or Wrong Items

Please check your parcel at the time of delivery. If the package appears tampered with or damaged, refuse the delivery and inform us immediately. If you discover a problem after opening the parcel, report it within 48 hours of delivery with photographs of the product, the packaging and the shipping label.

In these cases the remedy is entirely your choice — replacement, store credit, or a refund to your original payment method — and we pay the courier both ways. This is your right under the Consumer Protection Act, 2019, and nothing else in this policy overrides it.

10. Contact Us

If you have any questions about this policy, please contact us:

  • Legal entity: Trybinc Network
  • Brand / website: Daaraa (https://daaraa.in)
  • Registered address: The Landmark Building, First Floor, Beside Lift, Visakhapatnam, Andhra Pradesh – 530003, India
  • Phone: +91 90326 59996
  • Email: support@daaraa.in
  • Support hours: Monday to Saturday, 10:00 AM to 6:00 PM IST