Privacy Policy

Trybinc Network, the operator of Daaraa (https://daaraa.in), respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what data we collect, why we collect it, how we use and protect it, and the choices available to you. It applies to all visitors and customers of this website.

1. Who We Are

This website is owned and operated by Trybinc Network.

  • Legal business name: Trybinc Network
  • Website: https://daaraa.in
  • Registered address: The Landmark Building, First Floor, Beside Lift, Visakhapatnam, Andhra Pradesh – 530003, India
  • Contact for privacy queries: support@daaraa.in / +91 90326 59996

2. Information We Collect

We collect only the information needed to operate our store, fulfil your orders and improve your experience.

Information you provide to us:

  • Name, email address, phone number and billing / shipping address
  • Order details, including items purchased and any delivery instructions
  • Account login details, where you choose to create an account
  • Messages you send us through contact forms, email, phone or chat
  • Reviews, ratings and other content you choose to submit

Information collected automatically:

  • IP address, browser type, device type and operating system
  • Pages viewed, referring URL, time spent on the site and clickstream data
  • Cookies and similar technologies, as described below

Payment information: card, UPI and net-banking details are entered directly on the secure page of our payment gateway partner. We do not collect, see or store your full card number, CVV or banking passwords on our servers.

3. How We Use Your Information

We process your personal data for the following purposes:

  • To process, confirm, pack and deliver your orders
  • To share order and shipment updates with you by email, SMS or WhatsApp
  • To process payments, refunds, returns and exchanges
  • To provide customer support and respond to your enquiries
  • To prevent, detect and investigate fraud, payment abuse and other misuse
  • To improve our products, website performance and customer experience
  • To send offers, new arrivals and promotional communications where you have opted in
  • To comply with our legal, tax and regulatory obligations

4. Cookies & Tracking

Cookies are small text files placed on your device that help the website function correctly and help us understand how it is used. We use:

  • Essential cookies — required for login, cart and checkout to work.
  • Preference cookies — remember settings such as your region or recently viewed items.
  • Analytics cookies — help us measure traffic and improve the site.
  • Marketing cookies — used, where enabled, to show relevant offers.

You can control or delete cookies through your browser settings. Please note that disabling essential cookies may prevent parts of the website, including checkout, from working properly.

5. Sharing Your Information

We do not sell or rent your personal data. We share it only with parties who help us run our business, and only to the extent needed:

  • Logistics partners such as Shiprocket and its courier network, to deliver your order (name, address, phone number).
  • Payment gateways, to securely process your transaction and any refund.
  • Technology providers such as our hosting, email and analytics providers.
  • Professional advisers such as our accountants and auditors, where required.
  • Government or law-enforcement authorities, where we are legally obliged to disclose information.

These parties are permitted to use your data only for the purpose for which it was shared.

6. Data Retention

We retain your personal data only for as long as it is needed for the purposes described in this policy, or for as long as required by law. Order, invoice and tax records are retained for the period prescribed under applicable Indian tax and accounting rules. Marketing data is retained until you withdraw your consent.

7. Data Security

We apply reasonable technical and organisational safeguards to protect your information against loss, misuse and unauthorised access:

  • All traffic to and from our website is encrypted using SSL/TLS.
  • Payments are handled entirely by PCI-DSS compliant payment gateways.
  • Access to customer data is restricted to authorised personnel on a need-to-know basis.
  • Our platform and plugins are kept updated, and backups are maintained.

While we take security seriously, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

8. Your Rights & Choices

You have the following rights in relation to your personal data:

  • Access — request a copy of the personal data we hold about you.
  • Correction — ask us to correct inaccurate or incomplete information.
  • Deletion — ask us to delete your data, subject to our legal retention obligations.
  • Withdraw consent — unsubscribe from marketing messages at any time.
  • Object or restrict — object to certain processing of your data.
  • Grievance — raise a complaint about how your data has been handled.

To exercise any of these rights, email us at support@daaraa.in. We will respond within a reasonable period, and in any case within the timelines required by law. We may need to verify your identity before acting on a request.

9. Children's Privacy

Our services are not directed at children under the age of 18 and we do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

10. Third-Party Websites

Our website may link to third-party sites or display third-party content. This Privacy Policy does not apply to those sites. We encourage you to read the privacy policy of any website you visit through a link from our store.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and take effect immediately upon publication. Where the changes are significant, we will take reasonable steps to notify you directly.

12. Contact & Grievance Officer

If you have any questions about this policy, please contact us:

  • Legal entity: Trybinc Network
  • Brand / website: Daaraa (https://daaraa.in)
  • Registered address: The Landmark Building, First Floor, Beside Lift, Visakhapatnam, Andhra Pradesh – 530003, India
  • Phone: +91 90326 59996
  • Email: support@daaraa.in
  • Support hours: Monday to Saturday, 10:00 AM to 6:00 PM IST